Refund policy

Change of mind and size choices

Each item is made after you order it. We do not offer returns or exchanges because you change your mind, choose the wrong size or choose the wrong colour. Please check the size guide and your order details before paying.

Problems with an order

If your item arrives faulty, damaged, different from what you ordered or does not arrive, please email 4bluewallsinc@gmail.com. Include your order number and a description of the problem. Photos can help us assess a product issue. We will explain the next step and provide a remedy in line with your rights under Australian Consumer Law. Depending on the problem, that may be a repair, replacement or refund. If we ask you to return a product because it does not meet a consumer guarantee, we will cover reasonable return costs as required by law.

Your rights under Australian Consumer Law apply regardless of this policy. There is no fixed time limit in this policy that cuts off those rights.